By Cheryl Heppner
Its website proclaims that Alternative Communications Services (ACS) exists to provide the highest quality voice-to-text services possible, delivering Onsite CART, Remote CART, Captioning, Closed Captioning and Text Interpreting services to consumers throughout the world, recognizing the unique strengths of each individual in the process.
I visited with Phil Hyssong to learn more about what ACS business is like these days. Phil said that 60% of their work is now done in education settings. What’s changed, though, is the source of those requests. At one time most of the demand came from higher education institutions which were providing accommodations for graduate students. Then there was a jump in the number of requests for undergraduate students. Now the company is seeing an increasing number of requests to accommodate high school students. Can grade school and the great potential to increase reading levels be next?
See more of Cheryl Heppner reports of the 2009 Hearing Loss Association of America Convention at NVRC.
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